Call Center Horror Stories : My Cousin's Experience
First off, this is not the horror story that you are thinking about. HORROR here means the BAD EXPERIENCES one has while working in a call center.
This is a re-blog of an old post in my old blog. I sent this as a letter to SunStar Bacolod. I sent it as a letter to the editor and was published by SunStar Bacolod on November 29, 2007, Vol. XIII, No. 64, page 9. I was still single when I wrote this piece.
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Good day.
I am one of the SunStar readers residing in Bacolod City. I never pictured myself writing to a newspaper but necessity and urgency pushed me to do so.
Last November 21, 2007, Wednesday, at around 3 in the morning, my cousin Gee, was held-up by two unidentified men in front of Jollibee La Salle while waiting for the company bus to pick her up for work. To check the veracity of my story, you may inquire from the Villamonte Police Station where she (my cousin) made a blotter report that same morning. My cousin works at one of the call centers here in Bacolod City, hence, the strange working hours. Gee did not readily give in to the order of one of the perpetrators to give them her bag. She kicked and probably punched the very perpetrator who was trying to pull her bag away from her. Because of this, the guy punched her on her face and other parts of her body several times. During the struggle, Gee shouted and screamed for help. There were ERORECO tricycles parked across the street but not one of the tricycle drivers helped her. The security guard of Jollibee was only a few meters away, but how could he offer his help when he was fast asleep?
To make matters worse, the company she is working for did not offer her any help. She reported for work the next day and everything was normal, as if nothing bad happened to her. She could not focus on her work because the incident kept on flashing in her mind. She was still physically exhausted as well as emotionally, mentally, and psychologically bruised. I was expecting that the company was going to give her a break from work but it never did. I was expecting that the company will advise her to visit a counselor since she was still in trauma, but it never did. The company is deeply engrossed in its money-making activities that it never paused to check on how my cousin was doing after what happened to her. After all, it was because of her work that she was there in front of Jollibee La Salle at that time of the day. One might say that it was part of her job to run into this risk. Assuming, without admitting, that this argument is correct, is it also part of this risk to work for a totally heartless employer?
The person reading this might think that I am overreacting over a minute matter. Well, to give you a point of comparison, one of my officemates was also robbed more than a year ago. The event was more or less similar to what happened to my cousin. After the incident, my employer (I am working for a small law firm) offered a day off to my officemate (but my officemate refused), and then my boss gave her financial assistance due to the losses that she suffered.
If the office I am working for (a small law firm) can show heart to my officemate, why can't a big call center company do the same for my cousin?
At this point, I don't know who I should be disgusted to the most: the tricycle drivers and the security guard of Jollibee who were unable to help my cousin or the heartless call center company that she works for.
I hope you can inform the public about this. Thank you for your attention.
Sincerely,
MS. JASPER R. PARCON
____________________________________
I did not mention in my blog that my cousin was also asked to pay P500 for the company I.D. that she lost when she was held-up. The call center could not offer just a smidgen of courtesy to my cousin. My cousin lost a lot of things and then she was made to pay P500 for the loss of her I.D. which is not her fault at all.
If you want to share your call center horror stories, or that is, bad experiences caused by your working for a call center, you can share your stories with me by sending me an email at koolkolourz@gmail.com or you can PM me at Facebook (for my FB friends). I will publish your stories in my blog.
This is a re-blog of an old post in my old blog. I sent this as a letter to SunStar Bacolod. I sent it as a letter to the editor and was published by SunStar Bacolod on November 29, 2007, Vol. XIII, No. 64, page 9. I was still single when I wrote this piece.
____________________________________
Good day.
I am one of the SunStar readers residing in Bacolod City. I never pictured myself writing to a newspaper but necessity and urgency pushed me to do so.
Last November 21, 2007, Wednesday, at around 3 in the morning, my cousin Gee, was held-up by two unidentified men in front of Jollibee La Salle while waiting for the company bus to pick her up for work. To check the veracity of my story, you may inquire from the Villamonte Police Station where she (my cousin) made a blotter report that same morning. My cousin works at one of the call centers here in Bacolod City, hence, the strange working hours. Gee did not readily give in to the order of one of the perpetrators to give them her bag. She kicked and probably punched the very perpetrator who was trying to pull her bag away from her. Because of this, the guy punched her on her face and other parts of her body several times. During the struggle, Gee shouted and screamed for help. There were ERORECO tricycles parked across the street but not one of the tricycle drivers helped her. The security guard of Jollibee was only a few meters away, but how could he offer his help when he was fast asleep?
To make matters worse, the company she is working for did not offer her any help. She reported for work the next day and everything was normal, as if nothing bad happened to her. She could not focus on her work because the incident kept on flashing in her mind. She was still physically exhausted as well as emotionally, mentally, and psychologically bruised. I was expecting that the company was going to give her a break from work but it never did. I was expecting that the company will advise her to visit a counselor since she was still in trauma, but it never did. The company is deeply engrossed in its money-making activities that it never paused to check on how my cousin was doing after what happened to her. After all, it was because of her work that she was there in front of Jollibee La Salle at that time of the day. One might say that it was part of her job to run into this risk. Assuming, without admitting, that this argument is correct, is it also part of this risk to work for a totally heartless employer?
The person reading this might think that I am overreacting over a minute matter. Well, to give you a point of comparison, one of my officemates was also robbed more than a year ago. The event was more or less similar to what happened to my cousin. After the incident, my employer (I am working for a small law firm) offered a day off to my officemate (but my officemate refused), and then my boss gave her financial assistance due to the losses that she suffered.
If the office I am working for (a small law firm) can show heart to my officemate, why can't a big call center company do the same for my cousin?
At this point, I don't know who I should be disgusted to the most: the tricycle drivers and the security guard of Jollibee who were unable to help my cousin or the heartless call center company that she works for.
I hope you can inform the public about this. Thank you for your attention.
Sincerely,
MS. JASPER R. PARCON
____________________________________
I did not mention in my blog that my cousin was also asked to pay P500 for the company I.D. that she lost when she was held-up. The call center could not offer just a smidgen of courtesy to my cousin. My cousin lost a lot of things and then she was made to pay P500 for the loss of her I.D. which is not her fault at all.
If you want to share your call center horror stories, or that is, bad experiences caused by your working for a call center, you can share your stories with me by sending me an email at koolkolourz@gmail.com or you can PM me at Facebook (for my FB friends). I will publish your stories in my blog.
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